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Explore a snapshot of our experience
We partner with and serve communities, governments and companies throughout the world, providing an innovative mix of services across a broad range of topics.
Explore Our Impact
By region:
GLOBAL
Direct-to-farmer finance innovation spaces playbook
We led collaborative research, design and ideation with the Initiative for Smallholder Finance to explore innovative models for direct-to-farmer finance providers to better serve smallholder farmers. Based on engagement with farmers, donors and providers, we identified five breakthrough opportunities for innovation.
GHANA, KENYA
How would farmers measure the impact of financial solutions
We worked with the Rural and Agricultural Finance Learning Lab to better understand the impact of agricultural finance on farmers in Ghana and Kenya. We undertook in-depth interviews with farmers to understand their perspectives on success to inform future approaches to measuring impact.
NIGERIA
Reducing neonatal mortality by increasing the use of chlorhexidine
We designed a toolkit to engage the private sector and communities to increase use of chlorhexidine – an antiseptic which reduces neonatal mortality. We explored barriers and opportunities related to behavior change through interviews, home and clinic visits and professional workshops.
INDIA
Designing innovative products and services to meet the financial needs of the poor
We worked with one of India’s largest MFIs to understand the customer experience of the urban poor, develop and pilot service improvements that meet the financial needs of customers, and create a playbook to help scale these improvements nationwide.
KENYA
Identifying innovative business models for direct-to-farmer financing
We conducted primary research with smallholder farmers and facilitated a multi-stakeholder system mapping and design lab to identify innovative business models for direct-to-farmer financing. We also created an innovation agenda for future product development investment.
AFRICA
Last mile internet delivery
In partnership with public and private sector stakeholders, we conceptualized and piloted new business models for last mile Internet delivery combining satellite and WIFI capabilities, enabling extension of financial services and access to relevant content for socioeconomic development.
GLOBAL
Supporting sustainable fisheries
We worked with a network of local NGOs and social enterprises in Indonesia and Chile to conceptualize and test new incentive models and livelihood programs to support artisanal fishers as they transition to more sustainable fishing practices.
VIETNAM
Improving the sustainability of vietnam’s textile and apparel industries
We supported a multistakeholder initiative aimed at improving working conditions and environmental standards in Vietnam’s textile and apparel industries. We designed a package of commercially-viable interventions to drive systemic change in the industry towards sustainable textile and apparel production, and brought together stakeholders to launch these initiatives.
INDONESIA
Developing branchless banking infrastructure in Indonesia
In partnership with frog design and BTPN bank, we created a new bottom of the pyramid financial service offering using branchless banking infrastructure that is currently being piloted for roll-out and scale-up in Indonesia.
INDIA
Improving customer experience for a microfinance institution
We designed and facilitated a prototyping lab for rapid concept generation and participatory design together with internal teams at a large urban microfinance institution to generate concepts and project plans to improve customer experience.
INDIA
Developing a customer experience playbook
n collaboration with CGAP and Janalakshmi Financial Services, we developed a Customer Experience Playbook. The playbook is designed to help financial service providers with low-income customers to improve customer experience and equip staff to transform their organizations.
GLOBAL
A global framework for financial health
We analyzed whether a global version of a financial health framework could advance our collective, holistic understanding of consumer behavior and deepen our appreciation for the impact of finance on personal well-being among the poor.
GLOBAL
Customer experience toolkit
We translated the knowledge of CGAP into a toolkit that enables design of products and services with maximum appeal and uptake among the unbanked. The toolkit also provides strategies to institutionalize customer insights within the organization.
SENEGAL
Understanding smallholder farmers’ unmet financial needs
Dalberg partnered with CGAP and myAgro to conduct research, ideation and prototyping across Senegal to understand smallholder farmers’ unmet financial needs, prioritize new product propositions and design and prototype new solutions.
SENEGAL
New offerings and business models for financial inclusion
Dalberg partnered with CGAP and myAgro to conduct research, ideation and prototyping across Senegal to understand smallholder farmers’ unmet needs, prioritize new product propositions and design and prototype new solutions.
GLOBAL
Innovation Primer for a Major US Foundation
We developed an Innovation Primer for a major US foundation that provides staff with tangible, concrete ways to determine whether and how best to integrate a broad set of innovation models in their work and support their grantees.
GLOBAL
Prototyping market entry strategies in global health
We worked with a large global health organization to prototype market entry strategies for two product innovations, one in reproductive health and the other a tablet-based application for labor and delivery across multiple markets in East Africa and Asia
TANZANIA
Customizing digital credit for smallholder farmers in Tanzania
We explored the causes of smallholder farmers’ low uptake in digital credit in Tanzania by using an HCD approach. Based on our findings, we designed and prototyped a new digital credit product for smallholder farmers and evaluated their response to it.
SUB-SAHARAN AFRICA
Supporting the fighting Ebola grand challenge portfolio
We provided human centered design support to seven promising solutions from the Fighting Ebola Grand Challenge portfolio, each targeting different layers in the public health ecosystem.
INDIA
Understanding Indian consumers’ readiness for digital financial services
In partnership with Omidyar Network, we sought to understand the context and behaviors of Indian consumers regarding digital consumption and readiness for digital financial services. We leveraged in-depth interviews with consumers across urban, semi-urban, and rural areas, and human-centered design prototyping sessions, to uncover behavioral insights.
Our Clients
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The Dalberg team is outstanding, agile, and thoughtful. They bring a wealth of knowledge and expertise to complex, multi-stakeholder projects. Dalberg’s work style is more collaborative than that of other consultants, and they also have a sharper focus on equity and inclusion – they became part of our team, not just consultants.
“
I was very fortunate and privileged to work together with such a strong team. It’s hard to imagine that one can do better. The setup was just harmonious – your experience, expertise, dedication and last – but not least – the personality of all team members made this project an unforgettable professional experience to me.
“
Dalberg gave us a clear picture of where we are headed and the capacity needed to get there... has become a trusted partner as we work to implement the recommendations.
